Privacy Policy

Last updated: April 2025

At HOPE Psychology (Hold On Pain Ends), your privacy is important. This policy outlines how we collect, use, and protect your personal information both online and in person.

1. Client Confidentiality

All therapy sessions are confidential. However, there are legal and ethical situations where confidentiality must be breached:

• Harm to self or others – If there is a serious risk of harm, appropriate services may be contacted.
• Child abuse – Any suspicion of ongoing abuse involving a child must be reported.
• Unfit to drive – If you are deemed medically unfit to drive, we may be required to notify NZTA.
• Court orders – Psychologists may be required to provide notes if ordered by a court.
• Couples/family therapy – Information shared in joint sessions may be accessible to both parties.
• Third-party funders – Only necessary information is shared with insurers or funders for claim purposes.

You will be informed of any such disclosure unless doing so would increase the risk of harm.

2. Information We Collect Online

We may collect information through:

• Contact forms
• Appointment requests
• Website analytics (e.g., cookies, IP address, browser info)

3. Use of Your Information

We use your information to:

• Respond to inquiries
• Provide and manage appointments
• Improve our website experience
• Fulfill legal and professional obligations

We do not sell or share your information with third parties for marketing purposes.

4. Data Storage and Security

All personal and clinical information is stored securely. Online forms are protected using encryption, and session notes are kept on a secure, password-protected system.

5. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

• Access your personal information
• Request corrections to your records
• Withdraw consent for processing of data

To exercise your rights or raise concerns, contact:



HOPE Psychology 📍 14 Shankill Place, East Tamaki, Auckland 2013 📧 contact@hope-nz.com 📞 +64 21 213 5387